Best Of

Could you please stop switching support/knowledge base systems every few years.

Hitting brick walls because of broken links or missing images in descriptions is getting tiresome.

At least you can get responses from them. They're, apparently, unable to email me since changing to their new support system.

It's definitely gotten worse. They've stopped updating the developer docs which are full of formatting issues and broken links since the most recent move. Doesn't seem to be any way to give them feedback about articles with issues. And Neto staff have stopped responding to these forums posts.

Not really sure why they migrated Galaxy only to abandon it.

Ok, I've been using Neto for 7 years and I'm redoing the website as the business has changed and I need to redo all the shipping. It was never set up properly so I need to properly do it. The documentation is more opaque than half the electronics stuff I work with and everything is so difficult to understand.

Basically, I need to set up for international shipping and local shipping. Local via Sendle and Auspost, international by Auspost and Interparcel.

For the love of me, I can't figure out how to set them up and get the shipping rates setup. I've given up on trying to get any of the 'partners' to ever do anything as they're all useless or charge like a wounded bull.

So if anyone has a good guide on how to set it up, that would be appreciated. Otherwise, I'm just gonna go over to Shopify or Woo Commerce as I've been fighting Neto for years and it does my head in.

As much as we all hate dealing with returns, they're part of the job — and the process really needs to be simple and efficient.

Right now, there's no feature in Neto to generate a return postage label that can be sent to the customer. If the business wants to cover return shipping, we have to jump into AusPost or another platform to create the label manually. It's clunky and time consuming.

It would be a huge improvement if Neto could add return label generation directly into the Returns & Credits section. Having this built in would make the whole return process way smoother and save us all a lot of time

They probably broke the form when they released this new version of Galaxy. No one from Maropost bothers to read this forum anymore, so just email support@neto.com.au

This is totally normal. Internally, Neto allocates the order number fairly early in the checkout process. If the customer doesn't finish checkout or their payment declines then the order isn't actually created and that number is skipped.

You might find the Checkout Error report interesting (Reports > Abandoned Checkout Log). This shows some of the reasons checkouts have failed and you might see your missing order numbers in there. These entries are usually nothing to be concerned about, they'll be things like credit cards declining or customers being denied finance through Afterpay/Zip.

What's happened to the Help system? Can no longer email support, can only call and get an overseas call centre that knows nothing and can hardly be understood. If you click on "Contact Us" you just get half a dozen links to existing issues, no contact information at all???