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As much as we all hate dealing with returns, they're part of the job — and the process really needs to be simple and efficient.

Right now, there's no feature in Neto to generate a return postage label that can be sent to the customer. If the business wants to cover return shipping, we have to jump into AusPost or another platform to create the label manually. It's clunky and time consuming.

It would be a huge improvement if Neto could add return label generation directly into the Returns & Credits section. Having this built in would make the whole return process way smoother and save us all a lot of time

They probably broke the form when they released this new version of Galaxy. No one from Maropost bothers to read this forum anymore, so just email support@neto.com.au

This is totally normal. Internally, Neto allocates the order number fairly early in the checkout process. If the customer doesn't finish checkout or their payment declines then the order isn't actually created and that number is skipped.

You might find the Checkout Error report interesting (Reports > Abandoned Checkout Log). This shows some of the reasons checkouts have failed and you might see your missing order numbers in there. These entries are usually nothing to be concerned about, they'll be things like credit cards declining or customers being denied finance through Afterpay/Zip.

What's happened to the Help system? Can no longer email support, can only call and get an overseas call centre that knows nothing and can hardly be understood. If you click on "Contact Us" you just get half a dozen links to existing issues, no contact information at all???