Best Of

Reckon we can get that fixed while you're promoting use of the webp format?

(SFTP is a usable workaround for staff with access)

As much as we all hate dealing with returns, they're part of the job — and the process really needs to be simple and efficient.

Right now, there's no feature in Neto to generate a return postage label that can be sent to the customer. If the business wants to cover return shipping, we have to jump into AusPost or another platform to create the label manually. It's clunky and time consuming.

It would be a huge improvement if Neto could add return label generation directly into the Returns & Credits section. Having this built in would make the whole return process way smoother and save us all a lot of time

I think the tricky bit is going to be on the Neto back end though. We need Maropost to find a way to add to a product (viewed by our US customers) the appropriate Duty/Tariff based on it's CofO, and the Zonos handling fee, and make that visible to the US customer so there is no surprises at Checkout or after.

One consignment of 4 articles, may have four different Country of Origins and four different dutiable rates on those products, so how the hell are we going to solve that.

I think the Aust Post part of it might be the simplest bit. Lets see if we get any sort of reply.