Best Of

A subtotal of items scanned into the POS would make life much easier for retail staff so they can do a quick count when processing large item orders. This would ensure nothing is accidentally missed.

With a main warehouse, and two shop locations, we quite often have RMAs processed incorrectly by staff, resulting in innacurate stock levels.

At present, all RMAs have the warehouse selected as the warehouse the stock was originally dispatched from. However, we often have shop returns being sent back to our warehouse, and online orders being returned instore. This means, the staff member has to actively change the return warehouse in control panel to ensure the stock is returned to the correct location.

This quite often gets missed, especially when staff may be processing multiple returns… sometimes in the hundreds.

It would be awesome if we could hardcode a return warehouse to specific staff members depending on their location, or have no warehouse selected as default, and they have to actively make the decision of where the stock is being returned to.

When importing purchase orders many times we find that the cost price might have changed. It would be great to also see the sell price so that you can easily check it is still ok or if not to can change it without opening another windows to do the sell price

Hi there,

It would be nice to have actual discount code apply section on POS so we can track down what discount codes and how many times they are used. We need this function as we have a lot of customers coming to our showroom and when we process payment through POS, we want to apply discount codes rather than applying numerical percentage value.

Thanks and we will wait for your reply.

The voucher redemption for customers is really difficult. When using eGift Cards, after putting in the code and secret key, it's not clear that they need to go to a different part of the screen to choose how much they want to redeem. It's not a good design or experience. There are no prompts or red boxes or anything to assist the customer.

I'm not sure if this is down to the theme or design of the site and if it can be redeveloped by third parties OR if it's just a Neto thing.

Image formats like JPEG 2000, JPEG XR, and WebP often provide better compression than PNG or JPEG, which means faster page speeds and less data consumption.

The pick and pack app currently defaults to picking the most recent order. To change it you need to go in every time you use the app to adjust a filter.

The logical design would be from least recent to most recent. In a warehouse, you want to get the orders out that have been waiting for the longest first. You do not want to automatically pick the order that has just arrived. This is particularly true for working through large volumes and weekend orders. You want to get the order from Friday night out first on Monday morning. You do not want to leave the Friday order sitting there all day while picking the orders that come in on Monday morning. It is frustrating that we have to constantly update the filter as this should be the default setting.

It would help if there was an automated recording of who has received goods into the warehouse, using log on details. This would help when following up stock discrepancies.