Currently if an order is abandoned on clickbank, after an hour clickbank will send over an order object with a status of 'ABANDONED_ORDER' to MMC.
Ideally, as a Marketer who wants to follow up in a timely basis to contacts who have abandoned an order, which is 1 hour after abandonedment, directly with that order object we get from Clickbank, but this will not work with how the Product Purchased trigger currently functions.
A Clickbank order that is abandoned comes like this into MMC with original_order_id value set as "N/A"
{
"id": "378",
"original_order_id": "N/A",
"order_date": "2023-02-07 08:48:22 -0500",
"order_status": "ABANDONED_ORDER",
"email": "email@email.com",
"products": [
{
"id": "5",
"account_id": "2449",
"cart_id": "2",
......
As advised by MMC product team, a product purchased trigger will not work in this case where the original_order_id is "N/A"
Would be great if we could in fact trigger of that order and the 'ABANDONED_ORDER' status
