Anyone know how to fix this, I've got a an SPF record for Neto in my domain. Order notifications and what not don't have any problems. Using Office 365 for email.
It's a known problem which cropped up a few months ago. It seems like one of the Neto servers got on a spam list. For your own email account you can of course set up custom filters but I assume you are talking about emails to customers. There's very little you can do. We now download PDFs of quotes & invoices and send them through our own email accounts when needed rather than sending from Neto because deliverability is so poor.
No e-mails from customer placed by an e-mail contact form using Neto forms. White listing the address doesn't seem to work.
Is it really a know problem if the only way I find out about it is a reply to a community form post where's the blog post about that? Instead we have garbage about what Andrew, Bree-Anna and Rowan would do if they won 1 million dollars.
Sounds like yet another reason to dump Neto given they have time to waste on copying the the control panel toolbar from Shopify, but can't solve tickets or fix issues.
Hi Matthew,
Always best to raise a support case if you experience an issue like this. The more reports we get of an issue the higher priority it receives.
In this case there's a work around by re-installing the print docs folder in your site files. If you've had customisations done on your print docs, or you're not sure how to do this, please reach out to the support team for assistance.
Same issue here, just logged a case.
Curtis, support cases are never solved.
Brett don't hold your breath.
Changing
<!--[SUBJECT:[@subject@]]-->
<!--[FROM:[@data_email@]]-->
<!--[TO:[@recipient@]]-->
to
<!--[FROM:[@config:company_email@]]-->
<!--[REPLY-TO:[@data_email@]]-->
at the top of the email template fixed the issue I was having
