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By 'signing up' what do they achieve? Is it my 'welcome email' they're hoping to get so they can then spam me but if they're using some poor random person's email addy, then they won't get the welcome email. So my question is, how can I stop them or make it more difficult for these bots to register? I've looked into…
Occasionally I need to help support customers who seem to be having login and password reset problems on the web store so it'd be massively useful to be able to see a list of logins (successful or failed) and reset attempts so I can tell if they've been making typos or have signed up with a different email to the one they…
As an e-commerce business owner, understanding your customers and tailoring their experiences can significantly impact your success. One powerful tool for achieving this is customer grouping. Many of you are likely familiar with customer groups, having used them in Neto to set different pricing for different customers or…
In the Neto Analytics Studio, I am trying to find the conversion rate for certain customer groups. We have retail and wholesale customers. I am able to find the AOV and amount of orders for the past 3 months for each group, however I can't find a way to get the Conversion rates for each of these two groups. Ideally I'd…
Is it possible to have a “shipping address - email” field? It would be much more helpful instead of a SHIPPING FAX field these days! We typically use the billing address email field for the company Accounts Department email address (accounts@.....etc). They are not the staff who decide yes or no on a quote we provide in…
I've noticed that enabling preordering removes the notify me buttons. I think they could still be useful. Doing some testing I wasn't receiving any notification e-mails after running the notify_me_reminder process and the email I entered wasn't in the View Out Of Stock Notifications Report either. So I wonder if they are…
Is there a way to test the system email templates on a live site, without triggering them yourself as as customer? E.g. if I've made changes to the Abandon Cart Customer Email Template and I want to test those changes from the customers perspective, is there a way I can easily do this? The only way I can think of would be…
There is probably a simple answer to this but I'm unable to figure it out. We send a lot of customer emails out generated from the email tab in an order. It may be about an out of stock, price correction, refunds etc. Is there any way to access the history of these mails in the order or if not is it possible to set it up…
Couldn't find any clarification in the documentation on how "single use per user" coupon codes behave when guest checkout is enabled so we'd like to restrict some codes to customers who are signed in. Initially I'd thought that a condition for "Customer is not noreg" would do the trick but the control panel won't allow…
I would like it so my sales team can sign up a wholesale customer and then immediately create and send a pay-later invoice for that customer. I don't however want any ole' customer using the website to be able to access the form and sign up, thereby viewing wholesale prices as a retail customer... I understand that is what…
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