5 ways to backup your data now

Data is an essential asset that drives business operations and decision-making. Whether it's customer information, financial records, or intellectual property, losing even a small portion of this information can be a significant setback for any organisation. That's why it's critical to have a robust backup strategy in place to ensure that your data is protected and easily recoverable in the event of an unforeseen disaster.

In this post, we'll cover the different ways to back up your Commerce Cloud information, providing you with the tools and knowledge to safeguard your valuable data.

Your store has several key areas of data:

Webstore Design Templates
Email Templates
Document Templates
Product Images
Products
Customers
Sales Orders

Maropost Commerce Cloud provides different methods of backing up this valuable data.

Via SFTP

Your web assets, templates, and product images are kept on your store’s file server (which is provided by Maropost). SFTP (Secure File Transfer Protocol) allows you to access, copy, and export these files as backup.

For more information on using SFTP to back up your files, click here.

Simple Export

The most straightforward way to export all the associated data is from the list view pages for Product, Customer, and Sales Order data. An Export button is in the upper right of each list view page. Clicking this allows the option to download a CSV file with all fields. image-20230216-005138

Click below for more information on each simple export type:

NOTE: A simple export can also be performed through the Maropost Export Wizard.

Maropost Export Wizard (Complex Export)

Exporting select fields can save time when you have a lot of records but not all the fields are vital. When you only want the most import fields backed up from your product, sales order, and customer data, you’re better off using the relevant Maropost Export Wizard. image-20230216-005227

The wizard allows you to build a template of what data will be exported to CSV file. The CSV files can either be downloaded directly onto the computer you are using, emailed, or sent directly to a file server.

View more information on the export wizard by clicking below:

Scheduled Export

An extension of the Maropost Export Wizard, the templates you create can be saved for reuse. A huge benefit of these saved templates is that you can set a schedule for the system to automatically run the export. This makes backups easy as the system remembers to run them so you don’t have to. image-20230216-005246

Scheduled exports can be set up by you, or you can submit a job request to a Maropost partner.

Backup & Restore Add-on

The Backup & Restore add-on by Channelup is an easy-to-use, pre-built solution to automatically back up (and restore) your Product, Order, and Customer information. Contact Channelup for more information about Backup & Restore for Maropost. image-20230216-005305

Do you have one of these backup strategies in place? Let us know in the comments if this helps, or if there are any other parts of the Commerce Cloud you’d like to see a future tip on!

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Ben Wilkins

Interesting point. Maybe we have been on the wrong page but i was of the understanding that Maropost (Neto) in fact managed and were responsible for our system backups? Could someone correct me because if Maropost dose not then this is something that needs our prompt attention 😇

Helen Stackhouse (1408)

I'm interested in this too

Deactivated Member

Hello and Welcome to the Community @Ben Wilkins @Helen Stackhouse. Thank you for sharing your concerns about our data backup policies.

We understand the importance of protecting our customer's data, which is why we perform daily backups for our own system protection. These backups are kept for 30 days and can be utilized by our merchants within that time period. However, if the data loss was not caused by Maropost, it is a paid service.

We highly recommend that our merchants keep their own backup as well, as it provides additional protection for their data. Keeping your own backups not only allows you to keep the data for longer than 30 days but also enables a quick and free restoration process in case of any unexpected data loss. This can be especially useful for essential records like end-of-year financial reports.

I hope this information helps, and please let me know if you have any further questions or concerns.