Shipping options not available on some products for customers at checkout

I've had a few customers ringing up or placing orders online but they cannot select a shipping method for their products. The only option available is "In Store Pick Up".

This seems to only be with a few products here and there but I'm not sure how to A) Check which products this is affecting and Fix the problem and stop it from happening again.

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Deactivated Member

There could be several causes, but one quick thing you can check is the Routing Group field on your shipping methods. If every method has the same routing group, only the cheapest one will display. Routing groups are best used to group similar services (e.g. multiple express postage options).

If it's not the routing group, it would be best to get this investigated by the support team. Please provide them any of the products you know are affected, so they can find out what the problem is, and locate any other products impacted.

Katrina Vanders

Hi Curtis, I have just had to issue a refund for items ordered that could not have the postage selected. The invoice credited was 11249 if you need to view the products on there. But the part numbers were CPL630 and HBL2432. Can you please investigate this on your end for me? Cheers Kind Regards, Katrina van der Heiden Administration Manager PROBAR Wholesale Ph: (07) 5495 2949