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Meet your new all-access login experience: Maropost Identity. It is a unified login portal that provides you access to various Maropost products and services through Single Sign-On (SSO). Launched on June 26, 2025, Maropost Identity will, in the future, replace your current login. The legacy login will keep working until…
Gift voucher recipient emails do not feature an image of the gift voucher sent, it's only a small image icon with the gift card name, which is not linked to click through to a full image. How to set up so they see a full image and the email actually looks like a gift?
I want our CSOs to be able to view product details in _cpanel but not edit them. The following permissions enable viewing: See item cost in product manager See item price in product manager But unfortunately also enable editing/updating through the string grid of these values. Cheers, John
We would like customers to be able to add credit/reduce unpaid/ (even pay against outstanding invoices) at POS. At the moment, we can add credit to a customers' account in _cpanel to reduce their unpaid balance, and customers can settle outstanding invoices online through My Account, but there's no way to add credit/reduce…
Amazon Easy Ship has been commonly used now in Australia so I think Neto should start adjust the settings to enable or adjust how these orders are handled within Neto.
I am trying to have a list of the latest arrivals to the website. Using the sample code for “%new_arrivals” as shown in https://developers.maropost.com/documentation/neto-designer-documentation/b-se-tag-library/function-tags/list-content-and-products/new_arrivals/ [%new_arrivals template:'' limit:'2'%] [%param *header%]…
I have just noticed that the Country of Origin and the HS code we have on the product page is NOT reflected in eParcel shipping docs generated by Neto when you dispatch, they all have the same HS/COO regardless of whats defined on the product pageNever been an issue in the past as all our order to the US have been under…
What is Maropost / Neto doing with the new Tariff payments required by the USA? Australia Post wants businesses to implement the ZONOS payment system for duty payments at source before we ship. That means we need to add various duties and Zonos handling fees that will differ depending on Country of Origin of the goods. We…
Could you please stop switching support/knowledge base systems every few years. Hitting brick walls because of broken links or missing images in descriptions is getting tiresome.
The standard of support over the last few months has been about as bad as it's possible to be. Every ticket just leads to greater frustration, replies seem designed only to annoy or deflect, and it takes them forever to give a non-sensical, ignorant, or just plain irrelevant reply. AI is obviously being used to generate…
Ok, I've been using Neto for 7 years and I'm redoing the website as the business has changed and I need to redo all the shipping. It was never set up properly so I need to properly do it. The documentation is more opaque than half the electronics stuff I work with and everything is so difficult to understand. Basically, I…
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