I would like to know why I can't set up Instagram shopping. I have seen it being used on a[...]

When it was first released it was rolled out only to Shopify and Bigcommerce stores, but my understanding is that its available for everyone now. Being able to shop from Instagram posts is HUGE and I feel I'm missing out on potential sales because my competitors have it already.

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Deactivated Member

Hi,

Just want to clarify, are you referring to customers shopping from posts or stories you've created in Instagram?

I've been doing some research on how Instagram Shopping works, and from what I can tell you need to link a Facebook product catalogue or shop to Instagram to be able to tag products. I found this in Instagram's Business Tools documentation: https://help.instagram.com/307876842935851/?helpref=hc_fnav&bc[0]=Instagram Help&bc[1]=Instagram for Businesses

You can set up a Facebook shop from Neto with the below instructions:

https://www.netohq.com/support/s/article/Setup-Facebook-Shop

I'm sure the community would love to hear how it all goes.

Erik Merkley

Instagram Shopping is a new feature, still being opened up to all accounts. It connects to a Facebook Product Catalog, which only supports directly connecting to Shopify or BigCommerce. However, you can bulk import and connect data feeds. I'm pretty sure the Neto Facebook Store app is different to the data feed so it won't do the job - @Curtis Perri? might be able to confirm?

Instead you could manually create the data feed from Neto into Facebook, and then use that on Instagram Shopping. It'll take some work, those feeds can be tricky. It might be worth talking to a Neto partner about the cost to have it done professionally.

Deactivated Member

Because it's still quite new I'm working on some assumptions. I've asked around to see if anyone has tried it yet and what the result has been. I'll pop in an update if I get any news.

Village Toys

Hi Curtis ,

Yes, Iam referring to Instagram posts showing with the little shopping bag in the corner. When you move your finger over customers can see the tag or tags placed on the images, click and it links straight to the page on the website. I set up my Facebook shop via Neto, and have my Instagram as a business page months ago. They are also both linked as per Instagrams instructions. I have been waiting for Instagram to review my account (they say only a couple of days) and then they approve. But nothing. I am seeing it on other Neto sites already. See www.edibleblooms.com.au and www.bicyclesonline.com.au

Deactivated Member

Hi!

Sorry, Facebook shop won't work to create a catalogue. However, you can create a data feed in Neto, and configure Facebook to pick up the file and process it on a schedule.

This article will take you through the steps of creating a template for the feed.

- https://www.netohq.com/support/s/article/Set-up-a-Facebook-Product-Feed

And then to import it into a Facebook catalogue

- https://www.facebook.com/business/help/1275400645914358?helpref=faq_content

Village Toys

Hi Curtis Great instructions thanks, I have done all of this and the feed is coming across (majority of products and suggestions for improvement for some errors). I am not sure how I view this on my Facebook page, and how to connect with instagram shopping? Linda Village Toys Ph: (02) 4234 3960 PO Box 344 Gerringong NSW 2534 web: https://www.villagetoys.com.au

Deactivated Member

In the Facebook article there's a bunch of things you can do with your catalogue at the bottom of the page.

To connect it to Instagram use this guide - https://help.instagram.com/277800139422805

Village Toys

Hi Curtis

So I am still struggling with this stuff! The top catalog is the one that I have set up via the template, as per your instructions and feed sin each day. The bottom one is the one that I set up as a FB shop via Neto. So my question is?Do I delete the Neto FB shop on FB and somehow link the new feed as my shop so that FB and Instagram recognise it and then approve me for Instagram shopping?

Thanks appreciate your help but I really need this!

Deactivated Member

You shouldn't need to delete the shop. If you're not yet approved for Instagram shopping you'll need to wait until that goes through first.

Once approved you can then connect the Facebook catalogue to Instagram. Sorry i think I pasted the wrong article yesterday, here's the correct one to link the two: https://help.instagram.com/277800139422805

Village Toys

Hi Curtis Ok I just can?t see the new feed anywhere on my FB page. I also have a few errors that need fixing, can someone help me with that- relating to columns or something? Cheers Linda

Deactivated Member

If the catalogue is on Facebook but not showing where you've configured it, you may need to contact Facebook's support for assistance. We don't have any visibility to their back end to troubleshoot.

For the columns, best to raise a support ticket so that the client service team can take a look at your template. Send them through screenshots of the errors in Facebook as well to assist their troubleshooting.

Village Toys

Hi Curtis I have given up trying to figure this out. Is there someone that can help step me through this, as I still cant get it to work? Linda Village Toys Ph: (02) 4234 3960 PO Box 344 Gerringong NSW 2534 web: https://www.villagetoys.com.au

Deactivated Member

Hi Linda,

Yes, it just depends where you're up to. If your products aren't in the Facebook catalogue you should reach out to Neto support to look at your export and any errors on Facebook's end when they tried to process the file.

If your products are in Facebook but you can't link them to Instagram contact Facebook support for help, as Neto support won't be able to see what is going on in the back end of Facebook.

Village Toys

Hi Curtis well I am totally confused between shop, catalogs and collection! This is what I am seeing.. But on my page the Facebook shop works fine. Village Toys Ph: (02) 4234 3960 PO Box 344 Gerringong NSW 2534 web: https://www.villagetoys.com.au

Deactivated Member

Not sure what you're referring to, there's no screenshot. Can you send it through to support@neto.com.au so that it can be investigated?