Is there a way for a customer to select an optional checkbox to pay extra for insurance?

We're not large enough to have insurance in our rates with AusPost so we'd like to offer it as an option to customers at checkout. However I can't find a way to add it as an option at checkout and have it added to the final total.

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Erik Merkley

There's no built-in way to do this in Neto. Probably the best way is to have a second shipping option that includes insurance with a different set of rates building in the pricing.

I'd be careful going ahead with this though, it may affect your conversions. The onus is really on the merchant to get the products safely to an end customer. Adding an extra charge right at the final step of checkout to deliver the basic level of service I'd already expect is a huge turn-off. Yes, plenty of majors do it, but that doesn't make it right. Be better than them and show your customers how much you care.

Don't pay for insurance through your carriers, it's a waste of money and a nightmare to claim. Two best options are:

Get a Marine Transit policy through your insurance broker. Despite the name, this can also cover your domestic postage for higher-value items (depending on the excess you choose). It's cheap and effective insurance
Self-insure for lower value parcels. How often does something actually get lost? 1 out of every 500? Build that cost into your freight. It hurts when it happens, but just remember that's why you've been adding a buffer. It's the cheapest option in the long run.

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Erik Merkley

There's no built-in way to do this in Neto. Probably the best way is to have a second shipping option that includes insurance with a different set of rates building in the pricing.

Don't pay for insurance through your carriers, it's a waste of money and a nightmare to claim. Two best options are:

Get a Marine Transit policy through your insurance broker. Despite the name, this can also cover your domestic postage for higher-value items (depending on the excess you choose). It's cheap and effective insurance
Self-insure for lower value parcels. How often does something actually get lost? 1 out of every 500? Build that cost into your freight. It hurts when it happens, but just remember that's why you've been adding a buffer. It's the cheapest option in the long run.

Race Race and Road

Good advice, thank you!

Deactivated Member

Hi there, Welcome to the Community!

You can set up a Custom order field. Custom order fields are a way to get more information from the customer on the checkout page. They’re saved to the order in your control panel.

Click here for more information.

This is an add-on that you may have to install in the platform, to set up the Order Custom Fields Add-on, refer to the article below:

Set up the Order Custom Fields Add-on

Provide a name for the custom field, such as "Insurance," and specify a price for the insurance option. Now, the insurance option should be available for customers to select at checkout. It will appear as an optional checkbox.

I hope this helps. Let me know if you have any more questions.

Erik Merkley

@Pranay Shinde I think you're mixing up the features of different custom fields.

Custom order fields can only be text, and don't affect the pricing of the order

Custom customer fields support text, checkboxes and some other stuff but also can't affect order pricing.

Product extra options can affect pricing, but are only set per-product rather than on the checkout.

Deactivated Member

Erik, Apologies for any confusion caused. Thank you for clarifying the features of custom fields. I understand now that custom order fields are limited to text and don't affect the pricing of the order.

Setting up the second shipping option is the only possible way then. Thanks for the workaround!