We’d like to request support for non-RMA refund values in Neto PrintDocs (B@SE tag library ), specifically for use in:
- Picking Slips
- Invoices
- Packing Slips / Warehouse print views
Current Issue
At the moment, Neto PrintDocs only supports refund values through:
[%order_refunds%]
However, this tag only returns RMA-based refunds, and does not return non-RMA refund transactions (the refunds shown in Control Panel under Payments → Refunds).
We have confirmed with support that there are currently no supported tags to access non-RMA refunds in PrintDocs.
Why This Matters
During sales periods and high order volumes, we need accurate order payment/refund visibility on warehouse documents.
Currently:
- Refunds can be clearly seen in Control Panel
- But they cannot be shown on the pick slip
- This creates confusion during processing and increases manual checking time
Workarounds Don’t Work Reliably
Suggested workarounds using:
- [@amount _paid@]
- [@amount _owed@]
- [@grand _total@]
do not reliably work, because [@amount _paid@] appears to reflect the net amount after refund, not the original payment total.
Requested Enhancement
Please add PrintDoc support for non-RMA refund transactions, such as:
- A function tag like:
[%order_refund_history%]
OR - Adding refund rows into:
[%order_payment_history%]
OR - At minimum, a tag like:
- [@non _rma_refund_total@]
- [@refund _total@] (including non-RMA refunds)
Outcome
This would allow businesses to display refunds accurately on warehouse documents and improve order processing efficiency.
Thanks for considering this improvement.
