I found a thread on the forum that indicated that when someone submits their email into the footer newsletter subscriber field on my website, neto should auto generate a prospect account for that subscriber. As far as I can tell, this is not happening for us... I've submitted a few email addresses that way, but they do not come up as prospect accounts in the cpanel. The only way I can find those subscribers is by going to the Marketing/View Subscribers tab and searching them there. They do not have a Username generated, so I'm guessing that's why I can't search them in the Customers and Prospects section? Is there a setting I need to change somewhere? If it matters, we are using Smartrmail and have been for more than a year (and that's been a whole other headache of discovery this week as well...). Any insight would be appreciated. Thank you!
