Whats the best way to send an email to a selected group of orders/customers via NETO Cpane[...]

David Diamond

Firstly - big thanks to the Neto for putting the NETOHQ together.

Looking forward to learning heaps from the entire community.

 

So regarding my question about bulk emailing customers based on their order - from the CPANEL - here's a couple examples:

 

- 30 customers have made a purchase of a product that's being discontinued - and we want to bulk email them suggestions to resolve the issue.

 

- 45 customer orders have been processed, and we want to send them another specific thank you email, with the link to their tracking.

 

Thanks for your help in advance!

Erik Merkley

Hi Dave,

Starting with the first scenario:

 

1. Go to Sales Orders > View Orders
2. Set the filters to find relevant orders - in your case, probably filter by SKUs on Order and maybe by date
3. Tick the relevant orders (or just Select All)
4. Right at the bottom of the page, click the Email button and select Message.

That will let you compose a custom message to send to the selected customers.

 

Unfortunately, it doesn't seem possible to write a custom email message and include the tracking number (Neto staff: [@order_id@] isn't available in this email template, so [%SHOW_ORDER%] doesn't work).

 

However, you can also use Email > Order or Invoice and the tracking number will be on the bottom of the invoice (if supported in your invoice template).