Currently the process is PICK, PENDING DISPATCH, DISPATCHED.
Problem: When a Customer views order status shows 'Pending Dispatch' they believe order is ready for collection and will come try pickup the order. But the order hasn't even been packed yet. We batch process, so you have all the orders coming in, you will batch all PICK orders over to PACK. But the pickup orders go to pending dispatch, not PACK.
It should go from PICK -> PACK
(just like every other order does).
Then it should go to PENDING DISPATCH once packed, which means its ready for collection. PLUS you then see all orders under 'Pending Dispatch' whereby we are awaiting customers to collect.
Once collected, you would then hit 'Dispatched'
