Idea:
Overhaul the search workflow, to make it far easier for users, allow better facet filtering, and integrate results from the Neto knowledgebase.
Summary:
The search workflow is excessively complex, and uses unnecessary pop-ups which aren't closed when the user opens the relevant record.
Problem:
The current UI/UX requires the user to stop and think, before selecting a specific search facet (Customers, Products, Orders, RMA, eBay) relevant to their search query, before entering and performing their query.
From there, the user gets a pop-up with the possible results for that facet.
When a result is selected, it then keeps the popup open in the foreground, and loads the result in the background. User has to manually change what is in focus.
The model of how results are displayed also makes it difficult for a user to display multiple results at once - i.e. needing to see information about two customers, orders, or products at the same time to compare and understand what might be right on one, but not the other.
Further, there is no option to get straight to help results for a feature, and the user has to click on the (?) in the top-right hand corner, to access the Neto kbase, and then search there. Pressing the help putting doesn't deliver the user contextual help relevant to the cpanel page they had come from.
Examples of better search experiences:
This example comes from a competitor platform (Big Commerce), where it takes the thinking and frustration out of the search process.
Rather than using a pop-up to display the results, it displays them within the current browser window.
This then enables the user to click to load the result, press the view button to see all the results for a specific facet, and also use the relevant keyboard command/right click option multiple results at once in browser tabs for comparing information from records side by side.
