Make payment gateway errors more visible

Customers don't have enough information on the checkout to understand why their card payment hasn't worked. Ref Case # 00130768 For example, on 24/8/17 we had the customer with email address starting with colin.contos@ attempt to checkout and make a payment and he could not see why it wasn't going through. He contacted us on live chat, very frustrated. There was no failed order in the Neto abandoned checkout log but I could see through eWay that the card payment was failing due to insufficient funds. The partial on the card used was 471514XXXXXX8026. So the customer tried again and again then finally they topped up their card which resulted in order 4136875. If they knew why the payment didn't work, such as insufficient funds, they could correct and try again. Or better yet, there needs to be more information in the back end of Neto which captures these errors so that a customer service person in the situation I've described can find them and work with the customer. I don't want to provide my staff with access to the payment gateway and I think the data should be captured in Neto in real time. Another idea is to offer to the customer to save the order without a payment