failed checkout error

Dafna

the info in Neto is suggesting that

"Checkout errors can be caused by a number of reasons, such as an issue with their credit card or shipping."

https://www.netohq.com/support/s/article/Failed-Checkouts

1. where can i get the full list of reasons?
2. are those reasons the trigger to the failed check out email notification(ID group 7, ID 7)?
3. if the reasons are not the trigger how can i know what is the exact trigger for sending the failed checkout email? is it any abounded cart? any failed payment?

Erik Merkley

Failed checkouts are almost always a declined payment. The reasons come back from the payment modules so there is a big variety. Keep an eye on your report to see which ones tend to affect your customers. It's a useful report for when a customer calls since you can usually figure out why their payment isn't going through.

 

Abandoned carts and failed checkouts are different, although I guess an order could be both (if the payment fails and then the customer gives up).

 

Not sure about the emails, I've never seen a failed checkout email.