the dispute process needs to be changed to modernize the websites considering the big push for online.
the word dispute needs to go.
in it's place a normal 3 step return/exchange process goes in.
Step 1 - login to account
Step 2 - select return/exchange (possibly currently dispute)
Step 3 - select order
Step 4 - select product(s) to return/exchange, select reason why return exchange, which is then linked to RA reasons. (RMA needs to become RA which is usual terminology)
Step 5 - RA approved and print a delivery docket for return/exchange. Also print label for australia post return label. (possibly linked to Aust Post website if payment for return is required)
