Currently any new Amazon Marketplace orders are set to 'Pick' immediately upon upload. Please change this to 'New', or at least provide the option.
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This is a problem for many reasons:
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- What if the primary warehouse doesn't have stock?
- What if the customer ordered a part that they shouldn't have (wrong choice), or changed their mind on the weekend and wanted the order cancelled?
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For our setup, we never want orders to default to Pick right away without at least a small manual review. At the very least we want to make sure that the warehouse used for fulfilment is the right one to make sure there are no delays with dispatch.
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As it is now, we have to catch the order early to set it back to New, or if we do need to change it and it's too late, we need to jump through many hoops to change the order from pick back to new, cancel it with the warehouse, put stock back on the shelf, etc. It's a whole lot of unnecessary work.
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thanks Rod