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I'm trying to get feedback from other users on how many people suffer from the Paypal Payment issue. We have been suffering for around ten days, and it is taking us a great deal of time to fix the issue of duplicated authorisations with no orders and in fact, duplicated payments with orders. It is not an isolated issue…
It’s crucial to have accurate, competitive shipping costs for your customers to find easily during the checkout process. The Baymard Institute found that 48% of customers will abandon their cart if the extra costs are too high, including shipping fees. Maropost Commerce Cloud supports real-time shipping carrier rates with…
The Maropost team are aware of several ongoing incidents currently occurring with Commerce Cloud. These incidents are listed on the Maropost Commerce Cloud Status page (click here). We are currently working on providing permanent resolutions to these issues. Click on the links below to view details for that incident. *…
Selling a product on the Amazon marketplace is one of the best ways to reach a wider range of customers. However, Amazon requires a lot of configuration and data, which can lead to trial-and-error mapping changes to meet Amazon's requirements exactly. Did you know that the Listing Preview shows you a real-time view of the…
Is it possible to have a “shipping address - email” field? It would be much more helpful instead of a SHIPPING FAX field these days! We typically use the billing address email field for the company Accounts Department email address (accounts@.....etc). They are not the staff who decide yes or no on a quote we provide in…
As far as I am aware it says refunded in Maropost but hasn't completed due to the order being over 90 days old & no longer available in eBay, is this correct? If so why are there no errors/notifications of this failure? Or if there are where can i find them?
I'm wanting to add a few data fields to my picking slips, can anyone give me a hand adding the fields "[@shipping_total@]" and [@sales_agent@] to the picking template? Thanks in advance, Andrew
Is it possible to create an invoice that doesn't show line items cost breakdowns, or do I need to follow this guide and create a second template for this customer? https://galaxy.maropost.com/s/article/set-up-invoice-templates-for-specific-customers
When customers log in, we'd like them to be directed to www.store.tld/arbitrarylandingpage/ for example instead of the "My Account" page. It'd also be useful to direct customers differently according to the value of a custom user field. I've had no luck finding any suggestion of such a feature in the documentation. Does…
I would like to keep a single product listed on the store to show that it is now obsolete, but I need to stop it being backordered by a customer.
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