If an order older than 90 days from eBay is refunded in Maropost is the refund completed?

Monique Uljan

As far as I am aware it says refunded in Maropost but hasn't completed due to the order being over 90 days old & no longer available in eBay, is this correct?

If so why are there no errors/notifications of this failure? Or if there are where can i find them?

Erik Merkley

RMAs and Refunds in Maropost don't push through to any other systems (marketplaces, payment gateways, most accounting integrations). They simply create the credit & refund history within Maropost. So it's not really an error, just a limitation of the platform. You'll need to do all refunds manually in whatever system the order/payment came from.