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We've switched back to the old PayPal Express due to the ongoing issue with PayPal Checkout so we're once again enjoying having invoice numbers listed on transactions in PayPal and on our bank feed. The whole time we were using Paypal Checkout, no invoice numbers showed in those places, making it unnecessarily awkward to…
It seems like the checkout system is trying to import data from Gpay to the shipping method as a different address, rather than using the default billing address. This is also not populating the "phone number" field so it comes up with an error and is not functioning properly (supposed to be "express" checkout!). I've…
At some point, you’ll need to cancel an order from a customer. This can be for a variety of reasons, whether it’s at the customer’s request or you’re unable to fulfill that order. Before you proceed, you need to consider whether to cancel the order or if you need to issue a Return Merchandise Authorisation (RMA). What…
Do we have datafeed watch or anything similar to it? I'm trying to map out the feed for google and facebook for custom variables.
I'm trying to get feedback from other users on how many people suffer from the Paypal Payment issue. We have been suffering for around ten days, and it is taking us a great deal of time to fix the issue of duplicated authorisations with no orders and in fact, duplicated payments with orders. It is not an isolated issue…
It’s crucial to have accurate, competitive shipping costs for your customers to find easily during the checkout process. The Baymard Institute found that 48% of customers will abandon their cart if the extra costs are too high, including shipping fees. Maropost Commerce Cloud supports real-time shipping carrier rates with…
The Maropost team are aware of several ongoing incidents currently occurring with Commerce Cloud. These incidents are listed on the Maropost Commerce Cloud Status page (click here). We are currently working on providing permanent resolutions to these issues. Click on the links below to view details for that incident. *…
Selling a product on the Amazon marketplace is one of the best ways to reach a wider range of customers. However, Amazon requires a lot of configuration and data, which can lead to trial-and-error mapping changes to meet Amazon's requirements exactly. Did you know that the Listing Preview shows you a real-time view of the…
Is it possible to have a “shipping address - email” field? It would be much more helpful instead of a SHIPPING FAX field these days! We typically use the billing address email field for the company Accounts Department email address (accounts@.....etc). They are not the staff who decide yes or no on a quote we provide in…
As far as I am aware it says refunded in Maropost but hasn't completed due to the order being over 90 days old & no longer available in eBay, is this correct? If so why are there no errors/notifications of this failure? Or if there are where can i find them?
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