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At some point, you’ll need to cancel an order from a customer. This can be for a variety of reasons, whether it’s at the customer’s request or you’re unable to fulfill that order. Before you proceed, you need to consider whether to cancel the order or if you need to issue a Return Merchandise Authorisation (RMA). What…
Data is an essential asset that drives business operations and decision-making. Whether it's customer information, financial records, or intellectual property, losing even a small portion of this information can be a significant setback for any organisation. That's why it's critical to have a robust backup strategy in…
Recently we've been receiving more spam/junk mail via our contact page form. Unfortunately, because the emails are received in our inbox as one of Neto's domains, we aren't able to mark them as such. Does anyone know of a way around this so decrease the amount of spam/junk emails? Thank you for your time :)
IS anyone still successfully using eWay or Paymark Click Credit Card Gateways with Commerce Cloud? Appriciate these gateways are no longer updated but the Stripe Integration is not a viable option for our organisation as they charge about 1.2% more than the rates we've secured with our bank.
It’s no surprise that free shipping is enticing to customers, especially those who are otherwise on the fence about making a purchase. Offering free shipping has been shown to * reduce shopping cart abandonment (no “surprise” extra charge at checkout) * make it easier to obtain new customers * create loyalty and retain…
Has anyone had success setting up a discount that uses Product Cost Cap? I've been trying to create a discount incorporating a cost cap on an SKU but it fails to trigger when the Discount rules (Customer and Product) are met, even using a bare test discount that applies a $2 cap to all products with the most permissive…
We've switched back to the old PayPal Express due to the ongoing issue with PayPal Checkout so we're once again enjoying having invoice numbers listed on transactions in PayPal and on our bank feed. The whole time we were using Paypal Checkout, no invoice numbers showed in those places, making it unnecessarily awkward to…
I've had nothing but terrible experiences so far with design and marketing partners and it's one of the things making me considering leaving the platform. Anyone had good experiences with a design partner or a marketing partner? Been through 4 marketing companies and didn't only not make profit, we actually took a loss…
I'm trying to get feedback from other users on how many people suffer from the Paypal Payment issue. We have been suffering for around ten days, and it is taking us a great deal of time to fix the issue of duplicated authorisations with no orders and in fact, duplicated payments with orders. It is not an isolated issue…
Hello, We have 4 shipping categories (SC) on our website, each with its own shipping options (SR). SC 1 - SO 1 ($15 flat fee) SC 2 - SO 2 (Courier Rates) SC 3 - SO 3 (Courier Rates + Levy) SC 4 - SO 4 ($150 delivery only for certain postcodes) If customers order from only 1 shipping category the shipping option works…
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