Should You be Upgrading Your PayPal Payment Method?

Well, the short answer is – YES! You should.

In October last year, Neto by Maropost launched two new and improved PayPal payment methods - PayPal Checkout and PayPal Cards (Advanced Credit & Debit Card Payments). While these new methods have been the primary PayPal payment methods, we do support the older PayPal method – PayPal Express – for our customers who still use it. Click here to learn how to set up the PayPal Payment methods.

Now, the new PayPal methods clearly have more advantages over PayPal Express. However, if you are still using PayPal Express and are on the fence about upgrading to the new PayPal methods, we hope the feature list below will help you make the decision!

Tip: Use the Pay in 4 addon to install marketing scripts to your web store to advertise the Pay in 4 option on product pages, thumbnails, and Cart Checkout. Click here to learn about adding PayPal Pay in 4 to your web store.

Feature highlights of the new PayPal payment methods:

Quicker and Smoother Checkout: The new PayPal payment methods are built to provide your customers with faster performance and better user experience.
Available on both the Payment Page and My Account Page: The new PayPal methods can be used by your customers on both the Payment page and their My Account page. Your customers can now make partial payments to existing orders using PayPal on their My Account portal.
Guest Checkout Option with PayPal Cards: You can use the PayPal Cards method to provide your customers the option of making a quick payment without having to create an account with PayPal.
Branding and Personalization: You can set the colour of the PayPal Checkout button that appears on the Maropost Checkout. Choose from Gold, Blue, Black, White, or Silver.
Support for Venmo Payment Service: With the new PayPal payment methods, Venmo through PayPal is available for merchants with US-based stores.

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Erik Merkley

Many merchants did switch to the new Paypal Checkout method when it first launched, only to have a series of bugs and eventually a total failure force us to roll back. Since then Neto has done a terrible job of communicating what's going on with the integration. Vague mentions still pop up in the release notes every few weeks - is it still broken? Are these changes having an impact?

Rather than just sweeping that under the rug and saying "it's great!" I'd rather see an explanation of what went wrong, clarification of what has been fixed and whether it's actually stable enough to switch over to.

Tom Curtis

@Erik Merkley following, I will change over if all issues are resolved. Looking forward to confirmation. Cheers

Manisha

Hi @Erik Merkley and @Tom Curtis,

Thank you for your questions and we do understand the doubt. I can confidently say now that the new PayPal methods are stable and outperforming the legacy checkout.

We have had a full-time team, working closely with PayPal, dedicated to resolving and improving the integration for our merchants. There wasn't a single fix with a single explanation but rather a series of improvements and fixes, where the bulk of the work was to improve error handling and avoid transactions left in Pending status.

Just for a little more insight, let me walk you through a 3-day statistic from last week:

An average of 3.6% of initiated PayPal Checkout payments are not completed.
An average of 0.63% of initiated payments are aborted due to failed checkout validation, for example, the system aborted the transaction by design to avoid situations such as overselling or selling at an incorrect price.
An average of 2.96% of initiated payments fail due to a transaction error, happening at the time of attempting to capture the payment. Of which:
- 96% are due to buyer-side issues such as lack of funds. Average 2.83% of initiated payments.
- 4% are due to other errors. Average 0.13% of initiated payments.

As per our records, on the last week of July, merchants using PayPal Checkout sold for an average of 58% more value than those using PayPal Express.

I hope this helps answer your questions. If you have any further questions or need help, our support team will love to assist!

Regards,

Manisha

Erik Merkley

Hi @Manisha Padhy, thanks for the detailed update. I'm glad the Paypal integration was finally given the attention it needed and it's particularly good to see that monitoring is in place.

Stephen Kelly

We switched after reading this article. Worked fine for three weeks and then stopped working. We have now switch back to PayPal Express as Maropost have not resolved the problem after several weeks and we have lost sales.