Sendle Unlimited Satchels and Pouch

Has anyone had any success with Sendle Unlimited Satchels or Pouches. We have the Sendle integration working perfectly fine and its great but when creating a consignment there is no way I can see to select the "Unlimited Satchel", or the new "Sendle Pouch". It keeps creating the consignment as a 'box' and in turn we are getting charged the calculated pricing based on the item dimensions rather than the fixed price for the Unlimited Satchel or Pouch.

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Deactivated Member

Hi Robbie. Welcome to the Community.

Are you able to see the option to select the "Unlimited Satchel" or "Sendle Pouch" when creating a consignment in Sendle Account? Or is this option not visible via integration?

Robbie Update

Hi,

It doesn't give multiple options. I only get the one Sendle line to choose from. The Sendle setup is linked correctly to the Sendle API, but it seems as though the API is not able to specifically select the satchel or pouch. The problem i think is that once the consignment is over 500g then it reprices based on Sendles larger sized shipments. but the unlimited satchel allows any weight item, as long as it fits in the satchel.

Deactivated Member

Hi Robbie, Thankyou for sharing more details.

Apologies for the issue you are facing. I have raised the case with the concerned team and will get back to you once I hear from them.

Meanwhile, I recommend you also contact Sendle's customer support team to troubleshoot the issue. They will be able to provide you with more specific guidance and assistance to ensure that you are able to use the Unlimited Satchel or Pouch as intended.

Deactivated Member

Hello Robbie, I have an update from the team regarding Sendle Unlimited Satchel and Sendle Pouch.

There are some limitations to the integration and unfortunately, we currently do not have the integration to support unlimited Sendle Satchel and Pouch.

Let me know if I can assist with you anything else.