How to prevent customers earning rewards points on purchases made using account credit or [...]

Hi all,

We are wanting to prevent customers from earning further rewards points on any purchases made using Account Credit or Rewards Points.

We understand you can turn account credit into rewards points, but this is too manual to handle with our database.

Does anyone have any advice on this?

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Erik Merkley

Not possible unfortunately, Neto's rewards program is fairly limited. We just build it into the cost of the program. If your rewards points are giving the equivalent of, say, 1% cashback, then it's only costing you an extra 1% of 1% - an insignificant amount. But worth keeping in mind when you are structuring your rewards program.

Lexie Mamo

Makes sense! Unfortunate that we can't tweak it a little more. Thanks for your help Erik!

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