How do you disable the ability of one customer group to be able to pay their outstanding i[...]

Neto support say it can be done via a design tweak that would remove the option based on the customer's user group but we have to pay for the change and use a design agency to implement it. I'm competent enough to do the change, just not sure how to go about it.

Any ideas?

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Paul Dodman

Did support expand at all on what the design tweak entails - or was that all they said?

Brendan Envelope Solutions

Hi Paul,

Unfortunately, what I've listed above is the extent of their answer, so no clues as to how to go about it from Neto support.

Paul Dodman

So do you want to remove the option "Pay Invoices Online" completely (for the customer group) from the My Account/Account Summary page, _myacct

do you want them to access that page, _myacct/payrec and then remove the credit card options from the drop down

Brendan Envelope Solutions

Hi Paul,

Thanks, your replies got me thinking and I finally found the Advanced Configuration option that resolved this issue. It was NO_BULK_PAY_SURCHARGE. Once I set this to YES, any payment method that included a surcharge was omitted from the payment dropdown list. Ideally, they would still be there and the surcharge would be automatically added, but at least this stops the issue we are having.

Paul Dodman

Good to hear!