Export of Data

In your platform of Billing Address there is fields for only 1 address, but for Shipping Addresses there is multiple possibilities.
Although only one can be the default, in our case this is called a DELIVERY (address). all our customers are Childcare or Kindergarten type business, which have a billing address and Delivery address which in alot of cases are the same.
but there are some accounts which are paid by an oversee body like a council; eg. City of Casey is the billing address, and Hunt Club Childcare has a street address to where we deliver the goods.
In most cases the Delivery option is set as the default shipping address but in some cases it is set to billing because either the setting was never set at the time it was created, and/or the customer changed it from the front end.
So when we run the export the shipping address will not display in the report unless this default shipping address is set to DELIVERY so we cant rely on this data for our mailing lists.
I am now told by NETO we need to pay to extract this data. Not sure why this is something we should be paying for.....we are on the highest package and its your system fields we are putting data into so therefore we feel that ALL fields in neto should be ex-tractable, and also have the ability to import into aswell.
What is the beneifit of solving this problem? The benefit will be that we can run this report as a mailing list and also to update other systems such as ZOHO and also use this report as a Health Check to confirm customers are not changing data into a different format etc.