How do I apply a payment which has been entered in MYOB into Neto without it double paying[...]

We have our Neto website linked to our MYOB accounting package. We process sales and payments through both systems as we have a very large number of customers who we service offline.

A few times now, we have had shop customers pay via direct deposit, and this has been applied to the MYOB invoice after it has exported.

Neto still shows this invoice as unpaid as there is no link back in that direction.

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Erik Merkley

Unfortunately that's just how Neto accounting integrations work. They are strictly one-way with orders and payments pushing from Neto into the accounts system.

You'll need to change your workflow so that incoming direct deposit payments are applied in Neto for Neto-created orders, and in MYOB for orders created in MYOB.

Mark Seguna

As Erik has said, you need to change your workflows. It is the same with us. We have ALOT of offline customers, but everything we do must be done in Neto First.

All customer invoices, payments etc recorded in NETO then pushed to accounting software after.

Same goes for refunds, invoices, purchase orders etc.

All you should be doing in your accounting software is reconciling and making sure it all matches up.