When customers use account credit to pay for orders, the amount of the credit used is not [...]

Kevin Guitar Templates

I have checked and Account Credit Payment method has been set up in Payment Methods and links to a xero bank account but those amounts still don't come through.

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Hi Andrew. Welcome to the Community.

 

Apologies for the delayed response.

 

Xero does not support applying over payments/credits to invoices via their API, therefore you need to manually apply over payments/credits that have been applied to related invoices in Xero.

 

In the following article, we show you how to apply overpayments with Xero:

• Apply Credit or Over Payment to an Invoice in Xero, MYOB or Unleashed

 

I hope this helps.