Shipping option will not show for clients that enter a postcode that matches their address.

We have a local client free delivery option. I know it's set up properly as it works 100% when you're not logged in.

You enter a postcode in the box, if its within the range and over the order threshold the free delivery option shows up.

When a client logs in and has a postcode saved on their profile - when they enter that postcode in the box it will not show the free delivery option. If they enter a different postcode that's within the range it will show up.

What's happening here? Why wont it show the delivery option when the postcode matches the one on their profile??

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Erik Merkley

That seems very strange. I can't replicate it on our site so it may be something specific to your theme or freight setup. You're probably best off contacting Neto Support, so they can log into your account and take a look.

Deactivated Member

Hi @k s. Welcome to the Community.

For this issue, I recommend contacting support so they can better understand the issue and troubleshoot with the required data:

Contact Support

I have already highlighted the issue from my end so it's best to get in touch with them for further assistance.

I hope this helps. Feel free to reply with any more questions.