Marketing cloud custom fields not mapping with Commerce cloud

S G

Hi!

 

I have an existing integration with Commerce Cloud and Marketing cloud.

I created 2 custom fields to map the State (Billing and shipping) - screen shot below.

 

I then mapped it in the integration setting. Waited 48 hours, refreshed it - but the data does not seem to flow through. The custom fields for each contact is blank. What am I doing wrong here?

Deactivated Member

Hi @S G​. Welcome to the community.

 

I have informed the relevant team about the issue you're facing. As you're already in contact with our dedicated Onboarding team, they will help you out to resolve this issue.

 

Thank you for your patience, and I hope that your integration gets back on track soon. Please let us know how the issue was resolved and If you have any further questions, feel free to ask in the community.