Catch Syncing Errrors

I am getting the below error on a lot of my products when syncing to catch. It says the product does not exist however the listing status is active and the Shop Account link goes to the product however the stock is not correct.

Screen Shot 2023-05-17 at 8.51.58 am

I then get others that have the same error code but don't link to the product where I know the EAN is correct etc.

Does anyone know what I could be doing wrong?

Thanks

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Deactivated Member

Hi Courtney. Welcome to the Community

To address the issue, you need to verify the SKU and barcode of the product in both Neto and Catch to ensure they are the same. If the product is not yet listed on Catch, please double-check if the category mapping for the product is correct.

If the problem persists, please ensure that the product field mapping is complete and that the product contains accurate data in the mapped fields.

To set up Product field Mapping and troubleshoot Catch errors, please refer to the following articles:

I hope this helps. Let me know if you have any more queries.

Courtney Riethmuller

Thanks for your reply.

I have seen this on the troubleshooting page. These are all items that are already in catch.
The barcodes match however the SKU's vary as whoever originally created the product has used incorrect SKUs.

Do you have a suggestion for how to go about this? If I change the SKUs in Maropost to match this is will then not match my products and other marketplaces.

Thanks

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*Courtney Riethmuller*
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Oakey Electrical Discount Centre
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Deactivated Member

Thanks, Courtney for providing additional information.

I understand your concern regarding the SKUs in Maropost and their potential impact on other marketplaces.

In this situation, it would be advisable to use a product identifier mapping:

Implement a mapping system that allows you to link the incorrect SKUs used in Catch with the correct SKUs in Maropost. This can help ensure accurate inventory management without changing SKUs across marketplaces.
Refer to the article "Set up Catch Category and Field Mapping" for detailed instructions.

Please let me know how this works for you. If you are still having trouble with this, I recommend contacting Support for further assistance who can offer specific recommendations based on your unique situation.