Does anyone else have support tickets in NetoHQ missing content? I only have ticket information with subject and references to other case numbers but no actual description field with content of the actual problems?
I submitted a ticket yesterday in the new system, and the details now appear in tiny font on the bottom right of the page (My Cases > My Open Support Cases). However, the attachment I added never made it to the support rep. His response to me also isn't listed under the ticket, so maybe Neto Support aren't actually using the new system yet? Regardless, it's a little broken.
I presume it could be a case of New System and Old Method of Support being by email. Will see how this progress over time. Thanks Erik.
This is just an overview page, click on the case number to go into details and reply to your tickets.
Any new responses will be on the left hand side to be easily viewed. If you continue to have issues, let me know.
Hey Dion, it should be a one-touch login to use community and see cases. If it's not showing, can you please email us at
https://www.netohq.com/support/s/ask-us with the image so we can take a further look.
