My Cases in Neto Support?

Does anyone else find the listing of Cases in in the My Cases list useless? I notice that there are no progress notes, no feedback and now answers in the support portal. You simply get a Briefcase looking icon with a bunch of numbers that opens up to a page with nothing?

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Erik Merkley

I definitely agree. My last case now shows as closed but without any of the content from the emails that went back and forth. The "My Cases" section is just confusing and broken, and should be taken down until it is integrated properly with their internal ticket system.

Alex Broad

Yep - just tried to see and add comments and check a few things but nothing.

Not sure about the rest of people but I like to be able some history and how we got to this point.

Deactivated Member

Agree with the comments and get where you're coming from. I know there were some technical limitations in the platform that prevented us from exposing all the information when we launched the support hub, and I'm going to follow up on this and see if anything has changed since.