Not allow out of stock items to be purchased

Elaine

We have had quite a few incidents, where our customers have placed items into their carts and the item has become out of stock before they have paid for the order. One item was out of stock since December 2025 and was purchased this week 22nd April. This item was no longer available and was not well received by our customer. It did not look good for us either. Would it be possible to update the cart before payment can be made to ensure out of stock items cannot be purchased or paid for

Matt Cymbalak

We have taken over a business that was already using Neto and it looks like some custom development was done, to enable this (prevent purchase of out-of-stock product) at the product level.

Neto does support this at the system level (for all products) - see Webstore → Checkout Settings → Order Rules → Enable out of stock checkout

If Neto does introduce a feature to have this at the product level, would be good to model it on our custom development feature.