With a main warehouse, and two shop locations, we quite often have RMAs processed incorrectly by staff, resulting in innacurate stock levels.
At present, all RMAs have the warehouse selected as the warehouse the stock was originally dispatched from. However, we often have shop returns being sent back to our warehouse, and online orders being returned instore. This means, the staff member has to actively change the return warehouse in control panel to ensure the stock is returned to the correct location.
This quite often gets missed, especially when staff may be processing multiple returns… sometimes in the hundreds.
It would be awesome if we could hardcode a return warehouse to specific staff members depending on their location, or have no warehouse selected as default, and they have to actively make the decision of where the stock is being returned to.
