How do I stop a warehouse from being able to sell products online? We have a Chinese ware[...]

I have set the priority of my main warehouse to 1 and it still wants to allow someone to purchase this item when it is out of stock at my main warehouse.

The website says "sold out" but then also has the "add to cart" button underneath it.

I am very perplexed.

Any help would be greatly appreciated.

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Erik Merkley

This is one of my biggest frustrations with Neto. We ship all online orders from a central warehouse, but we have small outlet stores which also carry stock. Our website will always attempt to sell stock from the stores being marking a product as sold out. It causes us to constantly oversell.

There are small tweaks you can make to the website which help, but I'm aware of no permanent solution.

[@Curtis Perri? might be able to check if anything has changed on this front in the last few years? Ideally we need to be able to select for each warehouse in Neto whether its stock is included in the "available qty" used for website orders.

Deactivated Member

No changes to this Erik. It's not an ideal situation, especially with retail outlets, and has been on the radar for some time.

Erik Merkley

Far from ideal. And catastrophic to someone in @Lily Merlo's position. I've heavily modified our website templates to show "sold out" when our main warehouse stock reaches zero. But that was a very complex change on many pages, and still far from perfect - it doesn't make any allowance for committed stock (orders in new, backorder, hold etc), and customers can still purchase if they already have the product in their cart.

I imagine it was already on the radar when I signed up to Neto in 2014. It's very frustrating to still be in this position.