Why are orders from child webstore appearing in parent with order status "Pick" instead of[...]

Caleb Campbell

Hi all,

For some reason, orders made through our child webstore are coming through into the parent with an order status of "Pick". This is an issue because our warehouse misses the orders. The orders should be coming through with a status of "New".

 

This might just be an import issue and something to chat directly to Neto Support about, but I thought I'd just check we aren't missing an easy setting to correct it.

 

Any help appreciated!

Cheers,

Caleb

Erik Merkley

It sounds like you have two Neto stores with orders syncing between them? That will depend on your exact setup since there's no standard way of linking stores, it's done with imports and exports. Might be best to contact support (or whoever helped link the stores originally).