Can I search the POS by UPC number?

Hi all,

Just wondering if there was some setting I need to enable to allow me to search through our products in the POS side by their UPC/EAN number?

We're wanting to print barcodes for our in-store items, so that we can scan products at the counter. Because SKUs can vary wildly in length and character usage, some SKU-generated barcodes are very dense, and some very sparse. Our barcode printer can't print the denser barcodes with enough fidelity for our scanner to read, so we needed an alternative. UPC is a good alternative that generates a consistent size barcode, but for some reason, when we scan the number into POS, it doesn't find any products.

Thanks for your help,

Caleb

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Erik Merkley

I believe you can't search/filter by barcode in POS. However, you should be able to scan barcodes and have the product added to an order. If it's not working, try opening a text editor on the device you are using and check that the barcode numbers appear when you scan. It is also essential that your barcode scanner is configured to add a new line after each scan.

Caleb Campbell

Thanks for the quick response Erik! You really get around on the Neto Community haha!

When you say add the products to an order, what do you mean by that? And I'm assuming there's no option to customise the layout of the barcode myself?

Caleb Campbell

@Erik Merkley?

Erik Merkley

I mean just using POS normally - scan a barcode, product goes on the order you're creating.

What do you mean customize the layout of the barcodes? You mean change the design of the barcode labels that Neto generates? That is possible, those labels are generated from a template file.

You will generally have more success with generated UPC codes. They are fast and reliable to scan. As you noticed, barcodes generated from SKUs can be very dense and are much harder for the scanner to read.

Caleb Campbell

Thanks for your help Erik, I did eventually find the barcode template in Neto. I understand they don't want many people playing with things they don't understand, but it seems very hidden. I couldn't find anywhere in the designer docs that said "Look here to edit the barcodes yourself."

Anyway, thanks again, problem solved