Neto shipping help

Possum

Hey, looking for anyone that can help and check and rectify our shipping setup.

Something is causing a significant amount of local addresses not to be identified and the customer is receiving a note that we can not ship to their address. We're New Zealand based, only shipping integration we have is with GoSweetSpot. Problem is for shipments within New Zealand.

Any help is appreciated. Thanks, Pat

adrian

Hi Pat,

That "cannot ship to address" error is often a data issue. The most common cause, a specific product in the cart is missing weight data.

The Fix: Identify a product that triggers the error, go to that Product Page in the Cpanel, and under the Shipping section, ensure the Weight field is filled in.

If your data looks fine, the issue is likely a misconfiguration in your Shipping Matrix, such as a missing Shipping Zone for those specific NZ postcodes.