A few products are showing 1 or -1 under "Qty Committed" even though I do not have any ord[...]

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A few products are showing 1 (or -1) under "Qty Committed" even though I do not have any orders or pre-orders against them.

This creates an issue where shoppers on my own online store show less stock (even 0, out of stock, when the actual quantity reaches 1), but shoppers on eBay will see the correct quantity.

Could this be an issue with eBay integration?

Is there a way to manually correct "Qty Committed"?

I tried setting total quantity to 1 more than what I have on hand, but that created a potentially embarrassing issue where I may end up with more orders than I have stock on hand.

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Erik Merkley

This could indeed be a problem with eBay. Sometimes ebay orders don't finalize properly but the stock is still committed in Neto. See if there are any transactions listed at this URL:

/_cpanel/ebaytrans?_ftr_hsdf=y&_ftr_hssh=n&_ftr_mkord=n&_ftr_shparts=y

Terry Update

Hello,

We have the same problem with stock coming up as having a Qty Committed, when there is in fact no orders or committed qty. It affects the qty available to buy on our website as well. When we adjust the stock on hand to reflect what we actually have, it can show on our website that there is more available than we have to sell. We do not use eBay just our own online store.

We don't know how or why these products are being committed like this either.

We would also like to be able to manually adjust the quantity committed if there is a way to do so.

Erik Merkley

A bunch of things can cause this and it can be hard to track down.

First step is to go to Stock Control > Stock Adjustments and click Recalculate Stock in the top right. That'll take a few minutes to run so come back later.

If you still have unexplained committed qty, post the full breakdown like this:

The qty committed should be the sum of the three lines below it - but sometimes it isn't.

If this is the case, try and find a product with an incorrect uncommitted qty and the lowest possible sales history. It'll make it easier to try and track down.

Have you ever changed the SKU of the product? That will break everything, and could cause these problems.

Search for orders with this SKU on them - are there any that are unusual (cancelled, etc)?

Under Sales Orders > View Orders, filter to Pick Status: Overpicked. This is something that isn't supposed to happen and can mess with stock quantities, even if the orders are really old. You don't want any orders in this state.

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Just for the edification of other users - we have another solution, but it's manual and there is a few minutes of downtime & friction (not ideal for a busy store).

It involves dropping the quantity in Maropost temporarily to 0 (make sure to record the old qty), revising the eBay listing, waiting for the eBay listing to update to 0 (can take a few minutes), then

restoring the quantity, revising the eBay listing again, waiting for the eBay listing to update, and finally

checking to make sure the eBay listing hasn't been corrupted or blanked out inadvertently by the revision process....