Dealing with orders that have an Out of stock product

Deactivated Member

Our accounts are getting in a bit of a mess when we credit an order where we are unable to supply an out of stock product.

 

This generally occurs when out stock count is incorrect.

 

Could someone please outline the process for me to process a credit and refund the customer so that the transaction correctly sits in Neto and subsequently Xero.

Deactivated Member

Hi Mike. Apologies we couldn't reply to you earlier.

 

I am recommending a few help articles below which may help you understand the refund process better:

• https://galaxy.maropost.com/s/article/manage-sales-order-overpayments
• https://galaxy.maropost.com/s/article/create-and-process-a-return-merchandise-authorisation-rma#4
• https://galaxy.maropost.com/s/article/manage-customer-credits
• https://galaxy.maropost.com/s/article/Handling-Payments-In-Xero

 

I hope this helps. Feel free to reply back to any other queries.