Kitted items are showing out of stock... when stock is available? Help!

We have a main product that is made up of different items here: https://shop.guineapigsaustralia.com.au/2-x-4-guinea-pig-cage-kit/

The kitted or main product is showing as "Out of Stock", when it shouldn't. The items are all in stock.

Not sure what has happened...? It looks like the inventory isn't being tracked at all or has stopped working.

Any insight would be great as so close to Christmas this is the last thing any store needs!

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Accepted answers

Deactivated Member

There are processes that run in the background to update and recalculate stock levels. These run automatically and quite often, so it seems like you might have caught it between the run schedule, or it took longer to complete.

If you're not using Neto Advanced Inventory you can force an update by going to Stock Control > Stock Adjustments and clicking Recalculate Stock in the top right corner.

If you are using advanced inventory let me know and I'll send you through some instructions, as it's a bit more involved.

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steven ferrante (609)

All fixed - Neto took some time updating and the issue has resolved itself.

Deactivated Member

If you're not using Neto Advanced Inventory you can force an update by going to Stock Control > Stock Adjustments and clicking Recalculate Stock in the top right corner.

If you are using advanced inventory let me know and I'll send you through some instructions, as it's a bit more involved.