Assistance in Creating Generic Labels for a Dymo Thermal Printer please!

Hi Team

I have been working for a couple of weeks setting up Neto Ship with a Neto Partner, and have set up eParcel, eParcel Express, and Aust Post International, but along with Neto's support team we have been unable to successfully set up printing using a Dymo Thermal Label.

Does someone out there know whether there is a trick to this? I do post snail mail letters too, and I have been able to set this up using the mapping features, and in Neto ship it maps correctly.... it just doesn't print right!! In the setup is asks you whether you are printing on an A4 label (which i select no), but doesn't allow you to choose the size and configuration of the label that I want to use (or any other label!)

Thanks in advance!

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Erik Merkley

Getting label printers working remotely is tricky. I assume you're using 150x100mm freight labels? What happens when you print? Could you post a photo?

Stephen Nash

Hi Erik. sincerely thank you for responding!

As yet Neto appear to not have completely understood what i am looking to do - print on Dymo LW 60x101 Labels in landscape! I don't have a sample i'm sorry as they have not produced anything for me yet

Erik Merkley

I'm not sure I understand what you're trying to do either. Neto doesn't allow configuration of consignment label sizes because these are set by the carriers. The industry standard is 150x100mm labels, used by practically every freight carrier. It's just not possible to reformat the labels to your smaller size. Can you explain what you're trying to achieve?

Stephen Nash

Hi Erik

Most of our items are send with eParcel so they have no problem. But a portion of our sales are send using "snail mail", so wanting to print a plain label to put on the stamped envelope

Just heard back from my Neto contact who is suggesting that its something that needs to be sorted by their design team, as something like this is not off the rack and needs to be implemented by their designers.

I would have thought it would be rather straight forward - i have been using Ready to Ship for some time and it is a feature of their labelling!

Stephen Nash

Hi Erik. Thanks so much again for your assistance. You're a gem!

I'll give it a play using your suggestions, and if I run into any trouble i'll hunt you down.

Thanks so much!