The standard of support over the last few months has been about as bad as it's possible to be. Every ticket just leads to greater frustration, replies seem designed only to annoy or deflect, and it takes them forever to give a non-sensical, ignorant, or just plain irrelevant reply. AI is obviously being used to generate some replies.
No-one replying seems to have the faintest clue about Neto, they've certainly never actually used it before. What happened to the experts? We used to receive insightful and helpful support from people who knew the system inside and out. What an absolute nightmare it must be for anyone just getting started on Neto right now.
The current batch of support staff seem to be armed with no more than the terrible documentation that the rest of us are stuck with. They're obviously outsourced now but do they even have any way to contact the developers for questions that aren't addressed in the documentation? What a miserable situation, something needs to change. With the exorbitant subscription prices for Neto surely they could afford some decent support staff?
