Sato WS408DT printer with pick n pack

Hi, I have implement pick n pack as per neto documentation. The labels print from pick n pack ok but ejects a blank page in between each label printed.

Printer is sato WS408DT and use iPhone os and smapri print driver.

has anybody else experienced this issue.

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Deactivated Member

@Ray Jones?: Some questions I have that may help understand what is going on:

What platform are you using Pick and Pack on? (iOS app, Android app, or web browser from the device)
Is this issue impacting all devices being used for pick and pack, or just one device?
Is it just the shipping labels that are affected by this, or is it other labels? (i.e. product labels for bays)
If its a shipping label, is this impacting all the shipping carriers you use, or just one specific carrier?

Ray Jones (261)

iOS, and web browser , chrome, edge

i have tried iPhone and iPad Pro same issuse

i have only tried shipping labels at this stage

all shipping carriers.

i did some testing on weekend

using pick pack from browser prints label and does not form feed extra label so it?s pick n pack iOS that?s the problem with SmaPri drive injecting a possible form feed.

just woundering if we need to look hue port 9100 is using passthru mode.

Deactivated Member

At this point @Ray Jones?, i'd be calling support on this one - as it seems you've done all the basic steps to eliminate the issue at your end, and are also using an approved printer with the Pick 'n Pack app as well.

So give them a call if you've not done so already, and if you have the time report back here on what the outcome was with this issue.

Bonnie Li Duplicate

I bought Sato WS408DT 2 month ago (introduced by POS 99 said compatible with pick n pack), and we tried many time to set up, it can connect with computer, but not on Neto pick n pack. Now it is 2 month, the printer still sitting there. We contact POS 99 many time, no resolution, they said Neto problem. We contact Neto, they said it is not Neto problem.

We have admit we have no it experts in office, we just simple follow up the instruction provided but just can't make it work.

Frustrated.... this printer just bought and sit in office like a decoration. no use at all.

Iresha Update

Did anyone work out the answer to this issue with the Sato Printers?

We have the same issue, but only with Pick and Pack. If we print a label via PC only one label comes out.