Credit Adjustment

Deactivated Member

Accidently applied to much credit to a customer account. Have been told the only way to correct is to issue a refund. Can it be made that an adjustment be made without having to issue a refund? It wont incorrectly account with Xero. as currently Xero will think the money has been paid to the customer but in fact in this instant it wont. So a manual adjustment in Xero will need to be done to correct.