cancel an order

a simple question which i thought will have a simple answer but the system left me confused..

i am wondering what happens to a customers account balance once a not yet dispatched(unapproved, unpicked& unshiped ) order is being canceled in the control panel?

i would assume the customer will have credit in his balance but instead it is going in to minus(even when i choose the calculate account balance option).. i am wondering if i am missing another action i should take in the system in order for the account balance to change to add credit to the customer once his order has been canceled ..

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Deactivated Member

Adding scenarios and examples is definitely on the cards for improvement. I'll chat to Julian and some of the other experts here about it, and loop you in for your expertise, thanks.

Charles Jono Johno

Has there been any update on this cancellation feature? We have a bunch of customer accounts that are in debit due to cancelled orders. We don't really want to delete them, or create RMAs. Is there a solution in the pipeline?

Deactivated Member

There's no plans to change the order cancellation workflow at this stage.

We did put together a flow chart to make the process of when you should cancel an order vs. create an RMA clearer, and the steps to take to make sure the accounts balance.

https://www.netohq.com/support/servlet/rtaImage?eid=ka12x0000000164&feoid=00N2800000JL2j1&refid=0EM2x000000LAve